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Client Success Coordinator

November 18, 2020

Do you have experience in the automotive industry?

 

Are you an excellent communicator?

 

Do you have an analytical mind and thrive on solving issues?

 

How about one of those magnetic winning personalities?

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Are you looking for an environment that thrives on innovation and new ideas? One that rewards those among us that are self-motivated and possess a strong work ethic? Are you friendly, dynamic and great with people? Do you excel in a self-led role and want to work from home? Would you be excited to join a company that has tons of opportunity for career growth and advancement? 

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Cruise Dealer Accelerator is an innovator in the automotive world, offering a one-of-a-kind lead generating system that is unmatched in the industry. Currently, we are expanding our BDC services and looking to add several motivated and reliable representatives to our team.

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Responsibilities:

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The Client Success Coordinator is responsible for receiving and processing inbound calls, texts, and internet leads on behalf of our clients. Essential duties are as follows:

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  • Handle all customer inquiries with a focus on 100% satisfaction

  • Receive inbound calls with a goal to establish a firm appointment date

  • Project a friendly and helpful demeanor while utilizing detailed call scripts

  • Work collaboratively to provide ideas for growth and improvement

  • Facilitate timely follow-up on all internet leads as directed by management and/or procedures

  • Partner with team leadership on various administrative activities outside the virtual call center

  • Participate in weekly team meetings; other duties as assigned by management

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Qualifications:

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  • Exceptional oral and written communication skills in the English language, via phone, one-on-one and online are a must

  • Proven customer service track-record or obvious desire to provide next-level customer service

  • Comfortable in a fast-paced, rapidly evolving environment

  • Friendly, outgoing and comfortable handling objections

  • Out-of-the-box thinker

  • Extremely punctual and reliable

  • Must be self-motivated and able to thrive in a Results Only Work Environment (ROWE) 

  • Basic computer skills and a solid knowledge of Microsoft Office

 

Benefits:

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  • Work from home 

  • Results Only Work Environment (ROWE) 

  • Internal promotion opportunities and ongoing training  

  • Plenty of room for career growth and advancement for self-motivated individuals

 

$15-17/hr, based on experience and competency. 

Please submit résumé and cover letter to info@cruisedealeraccelerator.com

 

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