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Customer Service Agent

April 7, 2021

Do you have experience in customer service?

 

Are you an excellent communicator?

 

Are you a self-starter, looking for the perfect opportunity to work from home?

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Are you looking for a remote workplace that thrives on innovation and new ideas? One that rewards those who are self-motivated and possess a strong work ethic? Are you friendly, dynamic and great with people? Do you excel in a self-led role and want to work from home? Would you be excited to join a company that has tons of opportunity for career growth and advancement? 

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Cruise Dealer Accelerator is an innovator in the automotive world, offering a one-of-a-kind lead generating system that is unmatched in the industry. Currently, we are expanding our services, and are looking to add several motivated and reliable members to our client success team.

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Responsibilities:

 

Our Customer Service Agents are responsible for receiving and processing inbound calls and texts on behalf of our clients. Essential duties are as follows:

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  • Handle all customer inquiries with a focus on 100% satisfaction

  • Receive inbound calls with a goal to establish a firm appointment date

  • Project a friendly and helpful demeanour while utilizing detailed call scripts

  • Work collaboratively to provide ideas for growth and improvement

  • Facilitate timely follow-up on all leads, as directed by management and/or procedures

  • Partner with team leadership on various administrative activities outside the virtual call centre

  • Participate in weekly team meetings; other duties as assigned by management

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Qualifications:

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  • Exceptional oral and written communication skills in the English language, via phone, one-on-one, and online are a must

  • Proven customer service track-record, or obvious desire to provide next-level customer service

  • Comfortable in a fast-paced, rapidly evolving environment

  • Fast-learner

  • Friendly, outgoing and comfortable handling objections

  • Out-of-the-box thinker

  • Extremely punctual and reliable

  • Must be self-motivated and able to thrive in a Results Only Work Environment (ROWE) 

  • Basic computer skills and a solid knowledge of Microsoft Office

 

Benefits:

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  • Work from home 

  • Results Only Work Environment (ROWE) 

  • Internal promotion opportunities and ongoing training  

  • Plenty of room for career growth and advancement for self-motivated individuals

 

$13-17/hr, based on experience and competency. 

Please submit résumé and cover letter to info@cruisedealeraccelerator.com

 

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Thank you for your interest in working at Cruise! Due to a high number of applications, only those who are chosen for an interview will be contacted.

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